Knowledge & Learning Management

Knowledge and Learning Management

Look-back, learn lessons & share - reduce costs, drive profitability, and increase business efficiency

Avoid repeat mistakes

70% of organisations who practice Innovation regularly waste precious time and money by repeating the same mistakes over and over again

smartcrowds campaign 'look-backs' identify and share the key issues,  minimise repeat mistakes, and give the next campaign a stronger start from the off   



Look-Back and Learn

Avoiding repeat mistakes needn’t be a pipe-dream. 

Using smartcrowds’ 'look-back' features, retrospective review surveys can quickly be designed and distributed to drill-down into the campaign or project, helping you gain important team knowledge of what went well, and what didn’t go so well.

With desktop or mobile surveys that can be filled out via smartphones on-the go, and the ability to bring 3rd parties and suppliers into reviews, smartcrowds makes it easy to establish the effectiveness of your previous efforts.


Uncover the Hidden Issues

In Innovation project “look-backs”, the devil is in the detail. 

smartcrowds makes it easy to identify areas where a majority has replied with negative feedback, or where a large discrepancy has arisen between the positive and negative. 

With the ability to drill into individual feedback and spot patterns, the system help organisations come to a consensus view on the outcomes, and create and assign plans and actions to avoid repeat occurrences.


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Share Your Lessons

With auto-creation and publication of Lessons Learned reports, the entire crowd can benefit from the investment that has been made in the look-back process.

Through sharing of things that “went well”, “went not so well” and “went badly”, all users can help ensure that effective processes develop and continue, poor processes are fixed or improved, and zero-value processes are stopped – saving valuable time, money and effort across the organisation.


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Improve with Knowledge

With a fully searchable knowledge-base covering all ideas, assessments, plans, actions and outcomes, smartcrowds makes it easy for organisations to access important information from past campaigns.

To aid with the organisational learning process, the system goes a stage further, prompting a review of previous campaign learnings when setting up the next one – keeping past experience and lessons learned at the forefront of everyone’s mind and giving the next campaign the best possible chance of success.