React & improve faster with immediate staff & customer feedback
Extending on the benefits of the survey capabilities of smartcrowds®, smartcrowds® Pulse allows organisations to capture and respond to instant feedback from employees and customers. Using a one-touch graphical interface deployed in either a kiosk, smartphone or desktop browser format, Pulse surveys support instant response alerting, avoiding those lost or missed opportunities to respond to the instant feedback being received.
smartcrowds® Pulse allows for customised questions and simple customisable icon-based answers that can be created quickly and published instantly. Staff or customers respond anonymously using any end-user device (computer, laptop, tablet or mobile) and receive immediate feedback of the survey results so far.
Extend your Engagement Reach
smartcrowds® Pulse is an always-on finger on the Pulse of your employees and customers, giving you the opportunity to ask regular, specific & time sensitive questions. Used to engage with customers at office locations and visitor experiences; to engage with employees with increased regularity which goes beyond the normal survey schedule and engaging with those employees in the traditionally hard to reach environments such as factory floors and construction sites, smartcrowds® Pulse delivers powerful information to respond to employee and customer sentiment at those ‘key moments of truth’.
React to Near Real Time Feedback
smartcrowds® Pulse offers near real-time results feedback of engagement and satisfaction which is delivered through an embedded and powerful analytics capability. The results can be custom-filtered and presented in highly-visual and attractive formats that are easily shared. Instant alerts triggered from response threshold breaches provide a powerful means of ensuring that an organisation can initiate live remedial action plans to alleviate issues that employees or customers are experiencing at that very moment.
Drive Improvement and Outcomes
Lile all smartcrowds® feedback channels, smartcrowds® Pulse has been designed to fully integrate into the structured but flexible smartcrowds® feedback to outcome process. Supporting an assessment framework that identifies the extent of the issue or size of the opportunity, recording of plans for remedial, corrective or improvement action, and assignment and tracking of specific tasks and actions to ensure that change actually does happen, smartcrowds® Pulse delivers reliable change and improved outcomes for employees and customers.