Industries

Local & Central Government

Local authorities across the UK are facing unprecedented demand while at the same time ever decreasing funding from central government and pressure to keep Council Tax bills low for citizens.

This comes at a time when they are facing multiple challenges, such as improving the quality of services, changing demographics, keeping prices for discretionary services affordable, reducing the cost per transaction while still delivering improved customer service and attracting & retaining the best talent. To meet these challenges, local authorities must continually innovate & the need for fresh ideas has never been greater.

smartcrowds® enables local authorities to engage with their staff & citizens to gather ideas for change and the tools to turn these ideas into real outcomes that deliver improved services and citizen value.

Legal Services

As pressure grows on Legal firms to adapt to changing markets with Alternate Business Structures becoming more prevalent, many firms are recognising that innovation is key to meeting these challenges. Whether it be finding ways to relieve the pressure on fees and do more with less, hire and retain the best staff, dealing with the increased amounts of data that firms manage or meeting the challenges of this increasingly competitive market, the need for fresh ideas has never been greater.

smartcrowds® enables Legal firms to engage with their staff and clients to gather ideas for change and the tools to turn these ideas into real change that delivers better services for clients & that differentiates them from their competition.

Travel & Transport

Transport is a key driver and indicator of economic activity. It links people with their workplaces and connects businesses. It can affect individual’s health, the environment and social wellbeing. The industry is facing multiple challenges, such as the changing demographics of the UK (population is expected to grow from 64 to 77 million by 2050, with the number of over 65s expected to double), increasingly unpredictable weather events, pressure to cut greenhouse gas emissions & the increasingly connected world delivering ever more data. With this ever growing list of pressures, the need for fresh ideas has never been greater and providers of travel and transport services must continually innovate to meet the challenges ahead.

smartcrowds® enables travel & transport companies to engage with their staff and customers to gather ideas for change and the tools to turn these ideas into real outcomes that deliver better, more connected services with reduced environmental impact.

Financial Services

The contribution of the financial services industry to the UK economy cannot be underestimated; it’s estimated to contribute £132 Billion & employs 1.1 million people. Increasingly, smaller, tech savvy providers are disrupting the traditional providers; this in turn, means that existing providers need to continually update IT operating models, simplify and rationalise legacy systems, identify & adopt new tech such as AI & robotics, understand & respond to customer needs, keep ahead of cyber threats and attract & retain the best talent.

To meet these challenges, they must continually innovate & the need for fresh ideas has never been greater. smartcrowds® enables financial services companies to engage with their staff and customers to gather ideas for change and the tools to turn these ideas into real outcomes that deliver better services for customers.

Manufacturing

Manufacturing has long been the forefront of Research & Development with some estimates suggesting that as much as 69% of all business R&D is delivered by manufacturing companies. The industry is facing multiple challenges, such as, improving the supply-chain flow, reducing raw material costs, boosting productivity with more efficient production processes, identifying new product lines, identifying new technologies, identifying new market opportunities and attracting & retaining the best talent.

With this ever growing list of pressures, the need for fresh ideas has never been greater and providers of Financial services must continually innovate to meet the challenges ahead. smartcrowds® enables manufacturing companies to engage with their staff, customers & suppliers to gather ideas for change and the tools to turn these ideas into real outcomes that deliver improved productivity, profitability and customer value.

Manufacturing

Consumer Packaged Goods

Demand for Consumer-Packaged Goods largely remains constant, although this is a highly competitive sector, with high market saturation and low customer switching costs, where customers can easily and cheaply switch their brand loyalties. The industry is facing multiple challenges, such as, improving the supply-chain flow, reducing raw material costs, boosting productivity with more efficient production processes, identifying new product lines, identifying new technologies, identifying new market opportunities and attracting & retaining the best talent.

With this ever growing list of pressures, the need for fresh ideas has never been greater and providers of CPG companies must continually innovate to meet the challenges ahead. smartcrowds® enables CPG companies to engage with their staff, customers & suppliers to gather ideas for change and the tools to turn these ideas into real outcomes that deliver improved productivity, profitability and customer value.

Housing

Housing regulators across the UK are expecting greater collaboration between social housing providers and their customers; service co-design & participatory budgeting being key to this.

This comes at a time when the industry is facing multiple challenges, such as building new homes, improving the quality of existing homes, keeping rents affordable, reducing the cost per transaction while still delivering improved customer service and attracting & retaining the best talent. To meet these challenges, social housing providers must continually innovate & the need for fresh ideas has never been greater.

smartcrowds® enables social housing providers to engage with their staff & customers to gather ideas for change and the tools to turn these ideas into real outcomes that deliver improved services and customer value.

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